Explore topics to get help
Pick a topic to view specific questions and answers.
Getting started
Set up your account and connect your first store.
- Can I evaluate without connecting real channels?
- Can I import my catalog in bulk?
- Can I migrate from another sync tool?
- Can I use this alongside my 3PL?
- Do I need a developer to set this up?
- Do I really need inventory software with just two channels?
- Do I need to stop selling during setup?
- How do my existing listings pair with the catalog?
- How do I get started?
- How do I invite my team?
- How long does setup actually take?
- In what order should I connect my channels?
- Is it wise to sell on multiple platforms?
- Is there a sandbox to test with?
- What does the first sync actually do?
- What happens to my data if I cancel?
- What help is available during setup?
- What if my SKUs do not match across channels?
- What if you do not support a channel I sell on?
- What is the cheapest way to get inventory sync only?
- What is the hub?
- Which plan should I start the trial on?
- Which platforms do you integrate with?
- Who is InventorySync for?
Sync and channels
How inventory sync works and what counts as a channel.
- What is the best way to sync inventory between Amazon and Shopify?
- Can I choose which products go to each channel?
- Can I pause sync for one channel?
- How do I sync stock between Etsy and eBay?
- Can I sync inventory between Etsy and Shopify?
- Can I sync stock quantities in real time?
- Can I sync two of my own stores?
- Can I sync my website, Etsy, eBay, and Amazon together?
- Do channel promotions affect my synced prices?
- Do I need GTINs or barcodes for sync to work?
- Do you meter SKUs or orders?
- Do you support bundles and kits?
- Do you support multiple warehouses or locations?
- Does the sync hold up during flash sales and Q4?
- How are product variations handled?
- How do I run a proper sync test?
- How do I see if my sync is actually working?
- How do I stop overselling across channels?
- How do safety buffers work?
- How does price sync work?
- How fast do restocks show up on my channels?
- How fast is the inventory sync?
- How many products can the platform handle?
- Is there a developer API?
- What are conflicts in the sync-health view?
- What counts as a sales channel?
- What does event-driven sync actually mean?
- What happens if I disconnect a channel?
- What happens if two orders come in simultaneously?
- What happens when a marketplace API is down?
- What happens to stock when an order is cancelled?
- What if my channels disagree about stock when I connect?
- What is a source-of-truth store?
- What is the scheduled backstop sync?
- Which crosslisting platform is best?
- Which fields actually flow to my channels?
- Why is my inventory not syncing?
Plans and billing
Trials, plan changes, and how billing works.
- Are there setup fees or hidden costs?
- Can I change plans later?
- Can I switch between monthly and annual billing?
- Do annual plans have the same features as monthly?
- Do prices change with my order volume?
- Do you have a free plan?
- Do you offer annual billing?
- How do I cancel?
- How does the Enterprise plan work?
- How long is my sync history kept?
- How many sales channels does each plan include?
- How many team members can I add?
- Is a card required for the free trial?
- Is there a free trial?
- What exactly does the Standard plan include?
- What unlocks on the Plus plan?
- What unlocks on the Professional plan?
- What happens if I hit my channel limit?
- What happens when my trial ends?
- What is simple mode?
- What payment methods do you accept?
- Why is pricing flat instead of usage-based?
Security and data
How we protect and isolate your data.
- Can I delete my account and data?
- Do you ever ask for my marketplace passwords?
- How do I enable two-factor authentication?
- How do I report a security issue?
- How is my data protected?
- What are the password requirements?
- What happens if you have an outage?
- What is schema isolation, in plain terms?
- What roles can team members have?
- Where is my data hosted?
- Who can see my sales data?
WooCommerce
Connecting and syncing your WooCommerce store.
- Can WooCommerce be my source of truth?
- Do I need WooCommerce stock management enabled?
- Do orders created by other WooCommerce plugins sync?
- Do WooCommerce variations sync?
- Does my WooCommerce hosting quality matter for sync?
- How does the WooCommerce connection work?
- What syncs between WooCommerce and my other channels?
- Will sync updates overwrite my WooCommerce product edits?
OpenCart
Connecting and syncing your OpenCart store.
- Can OpenCart be my source of truth?
- Does my OpenCart theme matter?
- Does my OpenCart store need HTTPS?
- Does OpenCart multi-store work with the sync?
- How does the OpenCart connection work?
- Is the OpenCart extension safe to install?
- What order events does the OpenCart plugin report?
- What syncs between OpenCart and my other channels?
- Which OpenCart versions are supported?
Amazon
Selling on Amazon with synced inventory.
- Can I run FBA and FBM on the same SKU?
- Do I need Amazon Brand Registry for the sync?
- Do restricted categories affect the sync?
- Does FBA inventory sync too?
- Does Seller Fulfilled Prime work with the sync?
- Does inventory sync protect my Amazon account health?
- How does the Amazon connection work?
- When do Amazon orders decrement my stock?
- Will inventory sync fight my Amazon repricer?
eBay
Selling on eBay with synced inventory.
- Are my eBay business policies affected?
- Can I connect more than one eBay account?
- Do eBay variation listings sync?
- Do I need an eBay Store subscription to use this?
- Will connecting relist or modify my eBay listings?
- Do I still need eBay's out-of-stock option?
- Do eBay GTC renewals affect the sync?
- Does sync interfere with Promoted Listings or my eBay ads?
- How does the eBay connection work?
- How fast do eBay sales update my other channels?
- What happens if I oversell on eBay?
Inventory features
Forecasting, alerts, analytics, and the rules engine.
- Can I export my sync history?
- Can I get low-stock alerts across all my channels?
- Can I see projected stockout dates?
- Does analytics count all my channels together?
- How accurate is the days-of-cover forecast?
- How do low-stock alerts work?
- What does the rules engine do?
- What does channel-mix analytics show?
- What is the days-of-cover forecast?
- What is oversell-risk detection?
- What is the notification bell?
- What is the sync-health dashboard?
- What reports and views are included?
Orders and fulfillment
The unified order queue and how fulfillment fits.
- Can I see which channel each order came from?
- Do orders count against my plan?
- Do test orders affect my stock?
- Does my fulfillment method matter to the sync?
- Does marking an order shipped change stock again?
- How do orders drive inventory updates?
- How do sellers actually manage multichannel fulfillment?
- What is the unified order queue?