Can I delete my account and data?
Yes: account deletion disables access immediately and your data is purged after the retention window, GDPR requests honored.
Read the full answerDo you ever ask for my marketplace passwords?
Never: every connection is an official authorization on your account, scoped and revocable, no passwords shared.
Read the full answerHow do I enable two-factor authentication?
In your account security settings: scan the code with any authenticator app, confirm, and store your backup codes.
Read the full answerHow do I report a security issue?
Email support with details; security reports go to the front of the queue and we act on them directly.
Read the full answerHow is my data protected?
Schema-per-tenant isolation, encrypted channel credentials, TLS 1.2+, 2FA, role-based access, and revocable per-channel grants.
Read the full answerWhat are the password requirements?
Twelve characters minimum with mixed case, a number, and a symbol; common passwords are rejected outright.
Read the full answerWhat happens if you have an outage?
Your channels keep selling normally; on recovery the event stream and the scheduled backstop reconcile the gap.
Read the full answerWhat is schema isolation, in plain terms?
Each customer's data lives in its own database schema: structural separation, not a shared table filtered by ID.
Read the full answerWhat roles can team members have?
Role-based access on every plan, with permissions scoped to the job; custom roles unlock on Plus.
Read the full answerWhere is my data hosted?
In the EU, on infrastructure we operate, with every tenant in its own isolated schema.
Read the full answerWho can see my sales data?
Your team, per their roles. Tenant isolation is structural, and we are independent, not owned by a marketplace.
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